At Home Fitness | Questions and Answers

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Questions and Answers

Why choose At Home Fitness?

At Home Fitness is for anyone who wants to improve their health and fitness without the expense and hassle of gym membership. We deliver quality Personal Training tailor-made for each customer in the comfort of the home, with an exclusive internet support service that provides a comprehensive back up to your personal programme. Our programmes provide intensive support to help you get started, but as you gain confidence will allow you to take greater control of your own training. You will also be able to join At Home Fitness classes to try new training styles and meet new people.

Do I have to sign up for a minimum period / Do I have to pay a membership fee / Do I have to pay a lot of money up front?

No. The beauty of At Home Fitness is that you can choose to pay for sessions as and when you want them. You could just have one session to see if you like what we do and then walk away with no obligations or commitment. We do have some very attractive packages that will make training cheaper and more successful. With our SIX WEEK PROMISE you sign up for six weeks of training with guaranteed success or your money back.

What is the SIX WEEK PROMISE?

We are so confident that you will see measurable results in just six weeks that we offer a full refund if you do not improve. All we ask is that you take two training sessions a week and try your best to stick to any dietary advice given. We guarantee that you will see an improvement in strength, fitness, lung capacity, blood pressure, or a reduction in fat levels. If you don’t, you will receive a full refund (minus a £30 administration fee). The SIX WEEK PROMISE can be bought as a special package including:

What qualifications do the Personal Trainers have?

All our trainers are fully qualified Personal Trainers with a nationally recognised (NVQ or equivalent) level three qualification. All our trainers are members of the Register of Exercise Professionals (REPS) and accredited by them as level three instructors. REPS was set up by the fitness industry to safeguard the health & interests of people who use exercise instructors, trainers and teachers. For more information go to: www.exerciseregister.org

Are the Trainers Insured?

Yes. All trainers have at least £5 million public liability insurance.

Do you need to be reasonably fit to start a Training Programme?

No. We will give you a comprehensive medical check and questionnaire to check you are OK to start your programme. If there are any problems we will get you to check with your GP before starting any programme. Your programme will be designed exclusively for you and start at whatever level you are at, we DO NOT use a 'one size fits all' standard programme. We will help you to meet the goals you set at the pace that is right for you.

Do I need any fitness equipment?

No. We bring everything you need for your workout to each session. If you already have some of your own equipment we can integrate that into to your programme and help you get the most out of it. You will also get some starter equipment in your Joining Bag.

Do you offer any discounts?

• We have regular special offers listed on our website and in our promotional materials.
• We offer a 10% discount to students (with a valid NUS card)
  

Can I buy At Home Fitness products as a gift for someone else?

Yes. If you want to arrange a special package for someone as a gift then give us a call and we will create something to fit your budget with special savings. Our number is 0800 977 4154.

Why do I need to get fit?

Taking regular exercise has been proven to help you live longer and also have a better quality of life. Exercise helps fight stress, depression, obesity, heart disease and many other ailments. Strength training has also been proven to combat osteoporosis so we will incorporate some light strength training into your programme. At Home Fitness programmes are designed to fit your lifestyle and achieve your goals, whatever they are.

Can I train with a friend?

Yes. Training with a friend or partner can make exercise more fun and with At Home Fitness pricing, is cheaper as well. We will work of groups of up to three people providing there is space in your home, and at just £33 per session it is great value.

Are there any hidden costs?

No. You either buy a package or 'Pay as you go' for each session. 'Pay as you go' sessions are £25 off peak (9am - 5pm) and £29 at all other times. It's that simple! All new customers who buy a package, or block book at least five sessions, will get a free Joining Bag worth £29.

Is it cheaper to join a big gym?

If you want to get Personal Training, then almost certainly not. Personal  Training is the best way to ensure high-quality training and get fast results. At Home Fitness is offering you intensive one-to-one support in the privacy and convenience of your own home. No need to get in your car and drive somewhere to train, no waiting for a piece of equipment to become free, no minimum membership periods and up-front charges. You can get the celebrity style luxury of your own Personal Trainer, in your own home, with no-one watching your every move from the next exercise bike or weights station. We did some research in October 2004 and found these comparison prices with three of the largest chains:

*Saving based on three months membership at peak use times. Two One to One training sessions per week in first six weeks and one per week for next six weeks. Comparison is with At Home Fitness peak training with a 10% Standing Order discount. Comparison quotes were correct in October 2004. Prices for services at other providers may go up or down.

I hate running. Will I be made to do it?

Our programmes are written individually for each client. If there is something you don't like we will try our very best to find an alternative. We aim to be as flexible as possible so you enjoy your sessions and get the best results.

At Home Fitness